Frequently Asked Questions
Find clear, concise answers to the most common questions about our products and services.
Product related questions
There is a frame lock on every bicycle. All bicycles are thoroughly checked on about 20 points. One of these points is checking whether there is a ring lock on it. Curious about all the points? Then click here .
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Yes, we ship to over 100 countries worldwide. International shipping times vary by location.
Once your order ships, you'll receive a tracking number via email to monitor your package.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Please contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping.
Yes, gift wrapping is available for a small additional fee at checkout.
You can reach our customer service team via email, phone, or live chat during business hours.
Business related questions
There is a frame lock on every bicycle. All bicycles are thoroughly checked on about 20 points. One of these points is checking whether there is a ring lock on it. Curious about all the points? Then click here .
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Yes, we ship to over 100 countries worldwide. International shipping times vary by location.
Once your order ships, you'll receive a tracking number via email to monitor your package.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Please contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping.
Yes, gift wrapping is available for a small additional fee at checkout.
You can reach our customer service team via email, phone, or live chat during business hours.
