Terms of service

Last Updated: 24-01-2025

1. Introduction

Welcome to Cyodor (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access and use of our website located at https://cyodor.com/ and any services, content, or transactions made available through our website (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to comply with these Terms. If you do not agree with these Terms, you must not use the Services.

These Terms include important information regarding your rights and obligations, including limitations of liability, warranty disclaimers, and dispute resolution terms. Please also review our Privacy Policy and other referenced policies, as they are legally binding when you use our Services.

We reserve the right to modify these Terms at any time. Any updates will be posted on our website, and your continued use of the Services after changes are made constitutes your acceptance of the revised Terms. If you do not agree with any modifications, you should discontinue use of our Services immediately.

2. Eligibility

2.1 Minimum Age Requirement

To access and use our Services, you must be at least 16 years old. If you are under the age of 18, you must obtain consent from a parent or legal guardian before making any purchase or using our Services. We reserve the right to request proof of age at any time.

2.2 Legal Compliance

By using our Services, you confirm that your activities comply with all applicable laws and regulations in your country. You must not use the Services if your jurisdiction prohibits it. If we discover that you have violated any applicable laws or these Terms, we may suspend or terminate your account.

2.3 Restricted Regions

While we primarily operate in the Netherlands, Belgium, Germany, and the United Kingdom, we may offer our products and Services in other countries. However, we do not guarantee availability or compliance with all local laws outside these primary markets. You are responsible for ensuring that your use of our Services complies with your country’s regulations.

3. Account Registration and Security

3.1 Creating an Account

To access certain features of our Services, you may need to create an account. You agree to:

  • Provide accurate and up-to-date information during registration.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately if you suspect unauthorized access or use of your account.

3.2 User Responsibility

You are responsible for all activities conducted through your account. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to safeguard your credentials.

3.3 Account Termination

We reserve the right to suspend or terminate your account without notice if we determine that:

  • You have provided false or misleading information.
  • You have violated any provision of these Terms.
  • Your account has been used fraudulently or for illegal activities.
  • You have engaged in abusive or harmful behavior toward other users or our team.

If your account is terminated, you will lose access to your order history, digital downloads, and other related information. We do not guarantee data recovery after termination.

4. License Grant and Acceptable Use

4.1 License to Use the Services

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes, subject to these Terms.

4.2 Prohibited Activities

You agree not to:

  • Copy, modify, distribute, or create derivative works based on the Services without authorization.
  • Reverse-engineer, decompile, or attempt to extract the source code of any software used in the Services.
  • Use the Services for unlawful, fraudulent, or harmful activities.
  • Use automated bots, scrapers, or other tools to access or collect data from our website.
  • Disrupt or interfere with the operation of our Services, servers, or networks.
  • Impersonate another person or falsely represent your affiliation with any entity.

Violation of these restrictions may result in immediate termination of your access to the Services and could lead to legal action.

5. Intellectual Property

5.1 Ownership of Content

All content on our website, including text, images, logos, trademarks, graphics, videos, and software, is the exclusive property of Cyodor or its licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Restrictions on Use

You may not use, copy, reproduce, distribute, or modify any content from our website without prior written consent from us. Unauthorized use of our intellectual property may result in legal action.

5.3 User-Generated Content

If you submit or upload content (such as reviews, testimonials, or photos) to our website, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content for promotional or marketing purposes. However, you retain ownership of your content.

5.4 Copyright Infringement Claims

If you believe that your intellectual property has been used on our website without permission, please contact us at support@cyodor.com with detailed information so we can investigate and take appropriate action.

6. Orders, Pricing, and Payments

6.1 Order Acceptance and Confirmation

When you place an order through our website, it constitutes an offer to purchase the selected products. All orders are subject to acceptance by us. After placing an order, you will receive an order confirmation email, but this does not indicate final acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Errors in product descriptions or pricing.
  • Issues related to stock availability.
  • Detection of fraudulent transactions or unusual purchasing behavior.
  • Violations of our terms or legal requirements in your jurisdiction.

If your order is canceled after payment has been processed, we will issue a full refund to your original payment method.

6.2 Product Pricing and Currency

All prices listed on our website are displayed in EUR (€) unless stated otherwise. Prices include Value Added Tax (VAT) for orders within the EU, but additional customs duties or local taxes may apply for international shipments. Prices may fluctuate due to market changes, and we reserve the right to modify product pricing without prior notice.

6.3 Taxes and VAT Compliance

For EU customers, VAT is included in the displayed price based on the destination country. For business customers, VAT reverse charge may apply for orders exceeding a certain amount, subject to pre-arrangement. If you are purchasing as a business entity, you must provide a valid VAT number for compliance.

6.4 Payment Methods and Security

We accept multiple secure payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Maestro)
  • PayPal
  • Klarna, Afterpay, or other installment payment providers (availability may vary by country)
  • iDEAL, Sofort, Bancontact (region-specific payment methods)

All payments are processed through encrypted third-party payment processors, ensuring the highest level of security. We do not store or process your card details directly.

6.5 Afterpay and Payment Obligations

If you opt for an afterpay service, such as Klarna or Afterpay, you acknowledge that the payment agreement is between you and the selected provider. The provider's terms and conditions will apply to your repayment obligations. We bear no responsibility for issues such as late fees, declined payments, or disputes arising from afterpay services. It is your responsibility to ensure timely payments to your chosen provider.

6.6 Order Modifications and Cancellations

Orders cannot be modified once they have been processed for shipment. If you wish to cancel your order, you must contact our support team immediately at support@cyodor.com. If the order has already been shipped, it must be returned in accordance with our Returns Policy.

7. Shipping, Delivery, and Returns

7.1 Shipping Destinations and Restrictions

We ship to Netherlands, Belgium, Germany, the United Kingdom, and other selected regions. Certain countries or regions may be excluded from our shipping coverage due to customs restrictions, logistics limitations, or regulatory compliance.

7.2 Processing and Delivery Times

Orders are typically processed within 1-3 business days. Standard delivery times vary by destination:

  • Netherlands & Belgium: 2-7 business days.
  • Germany & UK: 3-7 business days.
  • Other EU Countries: 5-14 business days.
  • International Orders: 7-21 business days (subject to customs clearance).

Please note that delivery times are estimates and may be impacted by factors beyond our control, such as customs delays, courier disruptions, or peak-season demand.

7.3 Shipping Costs and Free Shipping Eligibility

Shipping costs are calculated at checkout based on your location and chosen shipping method. We may offer free shipping promotions, which will be clearly communicated on our website. Additional customs duties or import taxes may apply for shipments outside the EU.

7.4 Risk of Loss and Damaged Shipments

Once an order is handed over to the shipping carrier, risk of loss transfers to the buyer. If your package arrives damaged, you must report the issue within 5 days of receipt with supporting evidence (photos and order details). If you suspect that your package is lost in transit, please contact us within 10 days of the expected delivery date.

7.5 Returns and Refunds Policy

We accept returns within 14 days of delivery for unused and unopened products. To initiate a return, contact support@cyodor.com with your order details. Return shipping costs are generally borne by the customer, unless the return is due to a product defect or our error.

Refunds are issued within 10 business days after receiving and inspecting the returned product. Refunds are processed to the original payment method only.

8. Rewards and Promotions

8.1 Loyalty Program and Rewards

We may offer a loyalty rewards program where customers earn points based on purchases. These points can be redeemed for discounts, free products, or exclusive offers. Full details of our loyalty program, including earning and redemption terms, will be provided in a separate policy.

8.2 Promotional Discounts and Coupons

Promotions are subject to availability and expiration dates. Misuse of coupon codes (e.g., using multiple codes on a single order when not permitted) may result in order cancellation. Promotional offers cannot be applied retroactively to past orders.

8.3 Giveaways and Contests

Occasionally, we may host giveaways or competitions. Participation is voluntary, and each contest will have separate terms and eligibility criteria. We reserve the right to disqualify participants who engage in fraudulent or manipulative behavior.

9. Affiliate Program

9.1 Affiliate Eligibility and Commission Structure

We offer an affiliate program where partners earn commissions by promoting our products. Affiliate payouts are calculated based on total revenue generated through unique discount codes or referral links. Commission structures may vary based on performance levels.

9.2 Payout Methods and Schedule

Affiliates may choose between two payout options:

  • 5% cash payout on revenue generated (paid quarterly).
  • 15% in-store credit as coupon codes for future purchases.

Affiliates are responsible for providing accurate payment details. Delays in payouts may occur due to verification procedures.

9.3 Affiliate Agreement and Compliance

By joining our affiliate program, affiliates agree to abide by our marketing guidelines. Affiliates engaging in false advertising, misleading claims, or unethical marketing practices will be removed from the program and forfeit unpaid commissions.

10. Environmental and Charitable Contributions

10.1 Sustainability Initiatives

We are committed to sustainable business practices. As part of our initiative, for every order placed, we aim to plant one tree and donate a portion of our proceeds to non-profit organizations supporting environmental conservation.

10.2 Charitable Contributions Disclaimer

While we strive to fulfill these commitments, they are voluntary and non-binding. Delays or modifications to our contribution program may occur due to operational challenges or third-party factors. Customers acknowledge that our charitable initiatives are subject to change and do not constitute contractual obligations.

10.3 Transparency and Reporting

We may periodically provide updates or reports regarding our environmental impact. Customers who wish to learn more about our sustainability efforts can contact support@cyodor.com.

11. Disclaimer of Warranties

11.1 Services Provided "As Is"

The Services, website, and all associated content, features, and products are provided on an "as is" and "as available" basis, without any express or implied warranties. We do not guarantee that the Services will be uninterrupted, error-free, or free from harmful components such as malware or viruses.

11.2 No Guarantees on Results

We do not warrant that the use of our Services or products will meet your expectations, be error-free, or produce specific outcomes. Your reliance on any materials, advice, or instructions provided on our website is at your own risk.

11.3 Third-Party Services and External Links

Our website may contain links to third-party services or products. We do not control or endorse these third-party services and cannot be held responsible for their content, privacy policies, or practices. We advise you to review the terms and policies of any external websites before engaging with them.

11.4 Jurisdictional Disclaimer

Some jurisdictions do not allow the exclusion of certain warranties. If such laws apply to you, some of the above exclusions may not apply, but our liability will be limited to the fullest extent permitted by applicable law.

12. Limitation of Liability

12.1 General Limitation of Liability

To the fullest extent permitted by law, PNQ International and its affiliates, directors, employees, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use our Services.
  • Errors, interruptions, or security breaches.
  • Loss of data, profits, or business opportunities.
  • Unauthorized access to your account or information.

12.2 Maximum Liability Cap

In any case where we are found liable, our total liability shall not exceed the total amount paid by you for products or Services within the past six (6) months, or €100, whichever is lower.

12.3 Exemptions for Specific Jurisdictions

Certain jurisdictions do not allow limitations on liability. If these laws apply to you, some of these limitations may not apply, but our liability will remain restricted to the maximum extent permissible.

13. Indemnification

13.1 Your Responsibility

You agree to indemnify, defend, and hold harmless PNQ International, its directors, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including attorney fees) arising from:

  • Your violation of these Terms.
  • Your misuse of our Services or products.
  • Any fraudulent or unlawful activities conducted using your account.
  • Claims by third parties relating to your use of our Services.

13.2 Cooperation in Legal Matters

If we are required to defend against any claim due to your actions, you agree to cooperate fully in our legal defense. Failure to do so may result in additional liability.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of The Netherlands, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to Dutch law.

14.2 Arbitration Agreement

If any disputes arise, we encourage you to first contact our support team to seek an informal resolution. If we cannot resolve the issue amicably, you agree that any legal claims or disputes will be settled through binding arbitration in The Netherlands, except for claims that qualify for small claims court.

14.3 Waiver of Class Actions

By agreeing to arbitration, you waive any rights to bring a class action lawsuit or participate in collective claims. Disputes will be handled individually.

14.4 Exceptions to Arbitration

We may seek injunctive or equitable relief in court for cases involving intellectual property violations, fraud, or unauthorized access to our Services.

14.5 Time Limit for Filing Claims

Any legal claim related to these Terms must be filed within one (1) year from the date of the event leading to the claim. Otherwise, the claim is permanently barred.

15. Modifications, Termination, and Business Information

15.1 Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and we will notify customers where necessary. Continued use of our Services after updates constitutes acceptance of the revised Terms.

15.2 Service Termination

We may suspend or terminate your access to our Services if you:

  • Violate these Terms.
  • Engage in fraudulent or abusive behavior.
  • Use our Services in a manner that is illegal or harmful.

We also reserve the right to discontinue any part of our Services at our discretion, with or without prior notice.

15.3 Business Information

For transparency and compliance, our official business details are as follows:

  • Company Name: PNQ International
  • Chamber of Commerce (KVK) Number: 87735202
  • VAT Number: NL004469767B10
  • Registered Address: Zuideindseweg 66, 2645BH Delfgauw, The Netherlands
  • Phone Number: +31 70 208 5276
  • Email: support@cyodor.com

For any inquiries or disputes, please contact us at support@cyodor.com.