We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following return policies:
Online Purchase Returns
If you purchased your product directly from us through https://cyodor.com you may return it within 14 days of receiving your order, provided the item is unused and in its original packaging.
Please note: The cost of returning the item is the customer’s responsibility. We do not offer free returns. Return shipping fees will not be reimbursed.
To initiate a return:
- Contact Us: Notify us of your decision to return the product by emailing support@cyodor.com or submitting a request through our Returns Portal [link to portal].
- Prepare Your Return: Securely package the item and include your proof of purchase, order number, and any relevant details.
- Ship Your Return: Use the prepaid shipping label provided or ship the item to our return address: [Return Address]
We will process your return and refund your purchase price, including the original delivery costs, within 14 days of receiving the item. Please note that refunds will be issued to your original payment method and may take 5-10 business days to appear in your account.
Exclusions:
- Returns of consumable items such as [list consumables, e.g., pods, filters, etc.] are not accepted.
- Items returned after 14 days are not eligible for a refund but may still be covered under our warranty policy in case of defect.
Retail or Third-Party Purchases
If you purchased our product from a retail store or third-party seller, please contact the retailer directly. We cannot process returns for purchases made through other vendors.
Troubleshooting Before Returning
If you are experiencing an issue with your product, you may not need to return it. Common problems can often be resolved through our [FAQ or Support Page] or by contacting our Customer Support team at support@cyodor.com
Examples:
- If your product is not functioning as expected, consult the troubleshooting section in your product manual or contact our support team.
- Replacement parts are available for minor issues.
