We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following return policies:
Online Purchase Returns
If you purchased your product directly from us through https://cyodor.com you may return it within 14 days of receiving your order, provided the item is unused and in its original packaging.
Please note: The cost of returning the item is the customer’s responsibility. We do not offer free returns. Return shipping fees will not be reimbursed.
To initiate a return:
- Contact Us: Notify us of your decision to return the product by emailing support@cyodor.com or submitting a request through our Returns Portal [link to portal].
- Prepare Your Return: Securely package the item and include your proof of purchase, order number, and any relevant details.
- Ship Your Return: Use the prepaid shipping label provided or ship the item to our return address: [Return Address]
We will process your return and refund your purchase price, including the original delivery costs, within 14 days of receiving the item. Please note that refunds will be issued to your original payment method and may take 5-10 business days to appear in your account.
Exclusions:
- Returns of consumable items such as [list consumables, e.g., pods, filters, etc.] are not accepted.
- Items returned after 14 days are not eligible for a refund but may still be covered under our warranty policy in case of defect.
Retail or Third-Party Purchases
If you purchased our product from a retail store or third-party seller, please contact the retailer directly. We cannot process returns for purchases made through other vendors.
Troubleshooting Before Returning
If you are experiencing an issue with your product, you may not need to return it. Common problems can often be resolved through our [FAQ or Support Page] or by contacting our Customer Support team at support@cyodor.com
Examples:
- If your product is not functioning as expected, consult the troubleshooting section in your product manual or contact our support team.
- Replacement parts are available for minor issues.
We are committed to providing high-quality products and ensuring your satisfaction. All products are covered by a one-year limited warranty from the date of purchase.
Warranty Coverage
Our warranty covers:
- Manufacturing defects in materials or workmanship.
- Replacement or repair of parts that fail under normal use.
The warranty does not cover:
- Damage caused by misuse, neglect, or unauthorized modifications.
- Normal wear and tear or cosmetic damage that does not affect functionality.
Steps to Make a Warranty Claim
- Contact Customer Support: Reach out to our team by email at support@cyodor.com to describe the issue and provide proof of purchase.
- Receive a Warranty Number: Our team will issue you a warranty number and provide instructions for returning the item if necessary.
- Return the Item: Pack the defective item securely, include the warranty number, proof of purchase, and a description of the issue. Ship the package to: [Warranty Return Address]
Warranty Remedies
- Repair: We may send replacement parts to fix the issue.
- Replace: If the issue cannot be resolved, we will provide a replacement product.
- Refurbish and Reuse: Returned items may be refurbished and donated to charitable programs.
Important Notes
- Customers are responsible for ensuring items are returned with proper packaging to avoid damage in transit.
- Unauthorized returns or returns without a warranty number may be refused.
- Refunds and replacements are processed only after the returned item has been inspected.
For additional assistance, please contact us:
- Email: support@cyodor.com